premium account problem (1 Viewer)

[rissa]

Hello,
When im trying to activate premium status the name of the char does not appear to select it ... Im doing something wrong? What i need to do to activate premium status?
Thanks in advance

 

[guides]

make ticket, don't write on forum ???

 

[rissa]

Any other ideas? Or how can i buy shop offline, is only with premium status or separately?